1. Unless New Heights Aerial has provided you with a flat rate for our services, Aerial Photography/Videography services are based on the amount of time on site (labor) and editing. This includes set up, planning, drone operation and digital transfer.


  1. Customer agrees to assist and cooperate with Drone Operator in obtaining the desired photographs and video, including but not limited to specifying persons and or scenes to be photographed; taking time to pose for photographers at the Drone Operator’s direction; preshoot consultations if required may be subject to additional costs. The Drone Operator shall not be responsible for photographs not taken as a result of the Customer’s failure to provide reasonable assistance and cooperation. Customer agrees work performed is on a best efforts basis in the capture of images and video.


  1. Upon Drone Operator review of the Aerial Photography and/or Video plan, Drone Operator may request changes if it is determined that the photography could impair the operation or safety of the equipment or persons; or violate local, state or federal statutes (including privacy).


  1. Photographs and/or video will be made available to the Customer on USB or made available to the customer online for download in two business days. Customer has unlimited but non-exclusive rights to use or reproduce photographs and may print or use media any way they see fit.


  1. Payment is due at delivery, you may cancel anytime up to the day before the event and obtain a full refund, should you cancel the day of the event (inclement weather excluded), you agree to pay a cancellation fee equal to $50.00, any balance above this amount will be (refunded to you.


  1. New Heights Aerial Media retains copyright in the photographs and hereby grants the Customer unlimited but non-exclusive use to reproduce the edited photographs and video. (We own the images, you own edited files and USB we give you.)


  1. Equipment can malfunction or become damaged. In the event the issues with preflight checks, equipment related malfunctions or otherwise damaged at the time of the aerial photography, the Customers agrees its only recourse is to cancel or reschedule at no cost to the Customer.


  1. Customer agrees that New Heights Aerial Media may request rescheduling of aerial photography in the event of inclement weather including high wind conditions. On the day of the event if inclement weather, the Drone Operator will contact you in advance. If upon arriving at the Photography location, if it is determined that weather is beyond the drone operation parameters the Drone Operator may reschedule.


  1. Customer may reschedule or cancel anytime without penalty up to the day before the Schedule Date once the estimate is accepted. If rescheduled or cancelled on the day of the Aerial Photography, the Customer agrees to pay a booking fee of $50.00.


  1. Trip charges may apply for travel more than 25 miles from the Drone Operators primary location and will be included in the Invoice when it is provided to you.